How secure is Xdrive?
Xdrive, a Verisign Secure Site, takes security very seriously. We recognize that our customers trust us store their important and private files.

We have many systems in place to help maintain regular availability of the Xdrive service, including redundant routers, switches, and hardware. To provide scalability and reliability, load balancing is used to transparently distribute incoming requests among Xdrive servers. While state-of-the-art equipment is used and precautions are taken, no system is 100% failsafe and you should consider this as you decide which files to upload and how many copies you maintain on other systems.

With regard to Web credentials, Xdrive is a Verisign Secure Site, and a certified licensee of the TRUSTe® Privacy Seal Program.

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Does Xdrive offer any form of redundancy?
For the sake of security, we try to be redundant at multiple levels of the system, so that if anything goes down we have a spare resource and your files will still be available immediately. There's redundancy in our physical infrastructure (power, air conditioning, switches, routers, bandwidth providers, application boxes) and in our software (snapshots of the data, mirrors of the database, clustering, multiple instances, etc).

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How does Xdrive's system handle multiple server access requests?
To provide scalability and reliability, transparent load-balancing distributes incoming requests among Xdrive application servers. All of our customers receive equally high performance results while accessing and using their Xdrive account.

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Does Xdrive offer any form of data encryption?
Yes. All customer sessions with Xdrive are protected using password authentication. Xdrive uses an isolated, multi-tiered, gated network, with fully-encrypted data transfer.

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Can Xdrive employees snoop at my data?
The information that links the files to their owners exists in a separate database, not with the files themselves. Only a small number of authorized employees have access to this database.

Xdrive will only access your account in strict accordance with our Terms of Service and Privacy Policy.

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Does Xdrive have any web credentials for security?
Yes. Xdrive is a Verisign Secure Site. Our privacy statement and practices have also been reviewed by TRUSTe for compliance with their strict program requirements, and Xdrive is a certified licensee of the TRUSTe® Privacy Seal Program.

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In case of a natural disaster, is my data with Xdrive safe?
Xdrive, a Verisign Secure Site, takes security very seriously. We recognize that our customers trust us store their important and private files.

We have many systems in place to help maintain regular availability of the Xdrive service, including redundant routers, switches, and hardware. While state-of-the-art equipment is used and precautions are taken, no system is 100% failsafe and you should consider this as you decide which files to upload and how many copies you maintain on other systems.

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Is it safe for others to use my Xdrive account?
No. It is a security risk to divulge your password to anyone. Xdrive will never ask you for your password in an unsolicited phone call or e-mail. If you want to give someone access to part of your account, use our Share a Folder or Send a File feature.

Also, remember to sign out of your Xdrive account and close your browser window when you finish your work. This is to ensure that others cannot access your personal information or files if you share a computer or are using a public computer, such as in a library or Internet cafe. For more information please read the User Accounts section in our Terms of Service.

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Does Xdrive offer any form of personal guarantee?
No. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, Xdrive cannot ensure or warrant the security of any information you transmit to us or while using the service, and you do so at your own risk.

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Where can I find Xdrive's Privacy Policy and Terms of Service?
We encourage you to read Xdrive's Privacy Policy and Terms of Service carefully before using the site. It is important you read and understand your rights as an Xdrive Customer.

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