I am having problems logging into my Xdrive account. How do I request a new password?
You can have a randomly-generated password sent to the email address associated with your account.

To request a new password:

1. Click on Forgot your Password? (underneath the login fields) on our Xdrive login page.
2. A new window opens. Type in the e-mail address associated with your account in the Xdrive Free or Xdrive Plus Username text box.
3. When you are finished, click Send me my new Password.
4. Your password has been sent to the e-mail address associated with your account. Click the Close Window button.

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Can I use something other than my e-mail address or AOL screen name as my login name?
For login names, Xdrive customers are required to use either a valid e-mail address, or if a new customer or an existing AOL customer, a valid AOL screen name.

For most Xdrive customers, your login name is set to be the same as the e-mail address or AOL screen name that you used when registering for your account.

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How do I manage my Xdrive Plus account profile?
You can access your Xdrive account profile using Xdrive Web.

To change your account profile, including your notification e-mail address, payment information, password, or to add space, simply enter your user name and password in the Member Login area of our login page. Please remember that your password is case sensitive.

You can access your account profile by clicking on My Account from the folder tree on the left-hand side of the Xdrive Web page. When you click on My Account, several options will appear. Select the option you wish to view or update.

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Does my web browser need to have cookies enabled to use Xdrive?
Yes. Xdrive uses a persistent cookie to help save and retrieve usernames used on the service. Xdrive issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include either the username or password of the user.

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Are there limits on how much I can upload?
You are limited by the total space available in your account. If you need more space, you can easily add space to your Xdrive at any time by going to Manage Space in your account. There is no other limit on how much or how often you can upload. (Subject to fair access policies outlined in our Terms of Service.)

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Why is uploading so slow?
Most of the transfer time for a large item is due to its travel across the Internet. Delay is typically a consequence of heavy Internet traffic, the speed of one's connection to the Internet, and the speed of one's computer. Once an upload or download begins, everything in Xdrive is optimized, and the transfer speed is generally out of Xdrive's control.

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Why does the remaining time on my upload keep changing?
During file uploads, the time remaining field in the upload box displays an estimate of the time remaining. Do not be concerned if this value increases or decreases unexpectedly during the file upload. This value is based on the current transfer rate of your files. As your transfer rate increases or decreases (e.g., due to network congestion or low memory on your system), the remaining time value is adjusted accordingly.

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What should I do if I continue to have problems uploading?
If you're uploading a large batch of data consisting of large files or many folders and subfolders, you may want to consider uploading them a few at a time. Smaller size transfers take less time and are less likely to fail.

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